Executive IT Command Center

Service health, cost, and risk at a glance

Live operational posture across service desk, incidents, change, and knowledge — orchestrated by specialized AI agents with human-in-the-loop governance.

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Why Enterprise IT Copilot

Enterprise IT Copilot reduces support cost, accelerates incident resolution, and improves employee productivity by orchestrating specialized IT agents across tickets, telemetry, knowledge, change records, and automation workflows.

37% ticket deflection42% faster resolution$11.8M annual savings52,000 hours recovered

Active incidents

8 in triage

Critical incidents

1 major incident candidate

Open service desk tickets

2,418

3 queues overloaded

Ticket volume today

4,910

+42% vs. baseline

Tickets deflected by AI

18,640

This month

Ticket deflection rate

37%

Target 45%

Mean time to resolution

-42%

4h 12m to 2h 26m

Employee hours recovered

52,000

Annualized

Change risk score

Medium

2 high-risk changes open

Knowledge reuse rate

64%

+19 pts YoY

Escalations avoided

6,200

Tier 2 / Tier 3

Estimated annual savings

$11.8M

Cost-to-serve model

Employee satisfaction

4.3 / 5

+0.6 points

Ticket creation rate — today

Volume spike, AI deflection, and recovery after remediation.

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