Enterprise IT Copilot

Telecom & media enterprise IT operations · Demo environment

AI-governed IT operations command center

Agent365 Governance Integration

Every agent registered, classified, and auditable

Agent365 governs the full agent lifecycle: ownership, approved data sources and actions, risk classification, approvals, spend, compliance evidence, and retirement.

Agent registry

Owner, sponsor, risk classification, approvals, certification, and spend.

AgentOwnerBusiness sponsorRiskHuman approvalCertificationSpend
Service Desk AgentDirector, Digital WorkplaceVP, IT Service OperationsLowNot required for answers and ticket creationCertified$18.4K / month
Incident Resolution AgentSenior Manager, Major IncidentVP, IT OperationsHighRequired for production remediationCertified$26.1K / month
Knowledge AgentManager, Knowledge ManagementVP, IT Service OperationsLowRequired to publish KB articlesCertified$9.7K / month
Change Management AgentManager, Change and ReleaseCIO OfficeMediumAdvisory only; CAB decidesCertified$11.2K / month
Root Cause Analysis AgentPrincipal Engineer, ObservabilityVP, IT OperationsMediumRequired to publish post-incident reviewsIn review$14.5K / month

Governance rules

Action boundaries enforced at runtime.

  • Service Desk Agent can answer employee questions and create tickets.

  • Incident Resolution Agent can recommend remediation but cannot execute high-risk production changes without approval.

  • Change Management Agent can generate risk assessments and CAB summaries.

  • Root Cause Analysis Agent can analyze telemetry and draft post-incident reviews.

  • Automation actions require policy approval and full audit logging.

Governance controls

Lifecycle controls applied to every registered agent.

Agent registryAgent ownerBusiness sponsorApproved data sourcesApproved actionsRisk classificationHuman approval requirementsSpend and usage trackingAudit trailsCompliance evidenceCertification statusException managementRetirement workflow

Audit trail sample

  • 08:11 · Incident Resolution Agent proposed rollback of CA-2291 (approval required)
  • 08:13 · Policy check passed: high-risk production action, human-in-the-loop enforced
  • 08:14 · Approved by Major Incident Manager, evidence stored in Purview
  • 08:35 · Automation completed via Logic Apps runbook, outcome logged