Root Cause Timeline
From first ticket to service restored in 53 minutes
Copilot maintains an auditable, timestamped record of every signal, agent action, human approval, and follow-up artifact.
7:42 AM
Ticket spike begins
7:48 AM
Azure Monitor alert triggered
7:52 AM
Teams posts mention broad employee impact
8:03 AM
Change Management Agent identifies related identity policy change
8:07 AM
RCA Agent correlates authentication latency and app access failures
8:11 AM
Incident Resolution Agent recommends rollback
8:14 AM
Human approver approves rollback
8:22 AM
Ticket creation rate begins declining
8:35 AM
Service restored
9:05 AM
Knowledge Agent drafts updated KB article
9:20 AM
Post-incident review draft generated
Root cause analysis
Correlated across telemetry, tickets, and change records.
Probable root cause · 94% confidence
Authentication latency rose 4.8x after CA-2291 applied a device-compliance grant to 22 legacy app registrations.
Permanent fix
Probable root cause confirmed at 94% confidence; recommend policy scoping fix plus pre-deployment access simulation.