Microsoft Architecture
Reference architecture for AI-powered IT operations
A layered Microsoft-aligned design: employee experience surfaces, orchestrated agents, IT operations data, grounded knowledge, governed automation, and value analytics.
Experience Layer
5 componentsMicrosoft TeamsMicrosoft 365 CopilotCopilot StudioPower Apps or React IT portalPower BI executive dashboard
Agent Layer
9 componentsAzure AI FoundryFoundry Agent ServiceAzure OpenAISemantic Kernel or multi-agent orchestrationIncident Resolution AgentKnowledge AgentService Desk AgentChange Management AgentRoot Cause Analysis Agent
IT Operations Data Layer
14 componentsServiceNow or ITSM platformAzure MonitorLog AnalyticsMicrosoft 365 service healthEndpoint analyticsDefender XDRAzure Resource GraphConfiguration management databaseChange recordsIncident historyKnowledge articlesRunbooksAzure DevOps wikiSharePoint repositories
Knowledge and Grounding Layer
8 componentsAzure AI SearchMicrosoft Graph connectorsServiceNow Knowledge connectorSharePointTeams filesRunbooksSOPsIT policies
Action and Automation Layer
8 componentsAzure Logic AppsAzure FunctionsPower AutomateITSM APIsMicrosoft Graph APIsSecure webhook patternsRunbook automationHuman approval workflow
Governance Layer
10 componentsMicrosoft Entra IDMicrosoft PurviewDefender for CloudAgent365 governance layerRole-based access controlAudit trailsApproved actionsHuman-in-the-loop approvalsAgent certificationLifecycle management
Analytics and Value Layer
8 componentsPower BIMicrosoft FabricService health analyticsTicket deflection analyticsMTTR reportingCost-to-serve modelEmployee productivity impactExecutive ROI dashboard